LENSES & CONTACT LENSES
What do the parameters in my contact lens prescription mean?
Your contact lens prescription includes several values that indicate how the contact lenses should fit your eye and what visual correction they provide:
● BC (Base Curve): corresponds to the curvature of your cornea and ensures a proper fit.
● DIA (Diameter): indicates the size of the lens to correctly cover the eye’s surface.
● SPH (Sphere): your main correction, whether for myopia or hyperopia.
● CYL (Cylinder) and AXIS (Axis): appear if you have astigmatism, to correct the irregular shape of your cornea.
● ADD (Addition): used for multifocal contact lenses, to correct presbyopia (age-related farsightedness).
Can I use my glasses prescription to order contact lenses?
No. Even if your glasses and contact lens prescriptions look similar, they are not the same. You must have a specific eye test for contact lenses and another for glasses.
Which contact lenses are best for me?
Your trusted optician or ophthalmologist will recommend the best contact lenses for you. They will assess factors such as your prescription, how you plan to use them, and your tear quantity to recommend the type and material that best suit your eyes.
How often should I buy new contact lenses?
The frequency at which you purchase your contact lenses will depend on the recommendations of your optician or ophthalmologist. As a reference, daily lenses are replaced every day, bi-weekly contact lenses every 15 days, and monthly contact lenses once a month.
How can I get a new contact lens fitting?
If you need to change the type, material or power of your contact lenses, a new fitting is required. To do so, you should visit your optician or ophthalmologist, who will carry out an eye examination and advise you on the most suitable option.
Do my contact lenses need specific care?
It depends on the type of contact lenses you use. Daily contact lenses don’t require any maintenance, as they are disposed of after each use. Bi-weekly or monthly contact lenses, on the other hand, need to be cleaned and stored daily using a solution recommended by your optician, to avoid residue build-up and maintain comfort. Remember to wash your hands thoroughly before handling them and to replace the case regularly. On our website, you can find solutions and accessories for the proper care of your contact lenses.
Shipping:
● Orders with prescription lenses may require an additional 3–5 days.
● Shipping costs are calculated at checkout according to the destination country and order amount.
● Shipments within the EU are not subject to customs duties.
● For deliveries to the USA, Brazil and India, customs taxes are already included in the shipping costs, so there will be no additional charges once the order has been dispatched.
● Shipments to other countries may incur customs duties at the customer’s expense.
● You can find all the details on our Shipping information page.
Returns:
● You have 30 calendar days from the date you receive your order to request a return through our returns portal.
● The portal will show the price of the return label, which will be deducted from your refund once the return has been received.
● Only products in perfect condition will be accepted for return.
● The following products are non-refundable: opened contact lens boxes, toric, multifocal or XR lenses, prescription lenses, and shipping costs.
● Full return instructions can be found in our refunds and returns policy.
Preguntas frecuentes
LENSES & CONTACT LENSES
What do the parameters in my contact lens prescription mean?
Your contact lens prescription includes several values that indicate how the contact lenses should fit your eye and what visual correction they provide:
● BC (Base Curve): corresponds to the curvature of your cornea and ensures a proper fit.
● DIA (Diameter): indicates the size of the lens to correctly cover the eye’s surface.
● SPH (Sphere): your main correction, whether for myopia or hyperopia.
● CYL (Cylinder) and AXIS (Axis): appear if you have astigmatism, to correct the irregular shape of your cornea.
● ADD (Addition): used for multifocal contact lenses, to correct presbyopia (age-related farsightedness).
Can I use my glasses prescription to order contact lenses?
No. Even if your glasses and contact lens prescriptions look similar, they are not the same. You must have a specific eye test for contact lenses and another for glasses.
Which contact lenses are best for me?
Your trusted optician or ophthalmologist will recommend the best contact lenses for you. They will assess factors such as your prescription, how you plan to use them, and your tear quantity to recommend the type and material that best suit your eyes.
How often should I buy new contact lenses?
The frequency at which you purchase your contact lenses will depend on the recommendations of your optician or ophthalmologist. As a reference, daily lenses are replaced every day, bi-weekly contact lenses every 15 days, and monthly contact lenses once a month.
How can I get a new contact lens fitting?
If you need to change the type, material or power of your contact lenses, a new fitting is required. To do so, you should visit your optician or ophthalmologist, who will carry out an eye examination and advise you on the most suitable option.
Do my contact lenses need specific care?
It depends on the type of contact lenses you use. Daily contact lenses don’t require any maintenance, as they are disposed of after each use. Bi-weekly or monthly contact lenses, on the other hand, need to be cleaned and stored daily using a solution recommended by your optician, to avoid residue build-up and maintain comfort. Remember to wash your hands thoroughly before handling them and to replace the case regularly. On our website, you can find solutions and accessories for the proper care of your contact lenses.
Envíos y devoluciones
Shipping:
● Orders with prescription lenses may require an additional 3–5 days.
● Shipping costs are calculated at checkout according to the destination country and order amount.
● Shipments within the EU are not subject to customs duties.
● For deliveries to the USA, Brazil and India, customs taxes are already included in the shipping costs, so there will be no additional charges once the order has been dispatched.
● Shipments to other countries may incur customs duties at the customer’s expense.
● You can find all the details on our Shipping information page.
Returns:
● You have 30 calendar days from the date you receive your order to request a return through our returns portal.
● The portal will show the price of the return label, which will be deducted from your refund once the return has been received.
● Only products in perfect condition will be accepted for return.
● The following products are non-refundable: opened contact lens boxes, toric, multifocal or XR lenses, prescription lenses, and shipping costs.
● Full return instructions can be found in our refunds and returns policy.
